Delivery & Support Services
Submitting Your Cases:
Getting started is simple. Download our Rx form directly from this page or request printed copies with your Welcome Kit. Fill out your prescription with case details, material preferences, and shade information, then ship your impressions or submit your digital scans — we'll take it from there. Every Rx is reviewed by a technician before fabrication begins, so if we have questions about your case, we'll reach out before we start — not after.
We’re Here For You
Quality Work. Clear Communication. No Compromise.
At Saunders Dental Laboratory, every case is built on two things: precision craftsmanship and a genuine partnership with your practice. We know that consistent quality and open communication are what keep dentists coming back — so we've built our entire operation around making your experience seamless, from the moment you submit a prescription to the day your restoration arrives.
Shipping & Pickup:
Local accounts enjoy complimentary pickup and delivery — we come to you
Out-of-area accounts receive free shipping on all cases of 2 or more units
Prepaid shipping labels and packaging materials are included with every Welcome Kit
Custom Shade Matching:
Difficult shades don't have to be guesswork. For cases where precision shade matching is critical, one of our experienced technicians can visit your office to take a custom shade in person. Alternatively, patients are welcome to visit our Roanoke facility for a shade appointment directly with our ceramics team. We also work from digital shade photos with detailed lighting and angle guidance to help nail the match remotely.
Case Planning & Consultation:
Not sure which material is right for a case? Need guidance on implant component selection or prosthetic design? Our skilled technicians are always available to discuss case planning by phone or email — no automated systems, no ticket queues, just direct access to the people actually building your restorations. We'd rather spend ten minutes talking through a case upfront than send back a result that doesn't meet your expectations.
Rush Cases:
We understand that not every patient gives you the luxury of time. When your schedule is tight, let us know — we offer rush turnaround options to accommodate urgent cases without sacrificing quality. Just flag it on your Rx or give us a call, and we'll work with you to meet your deadline.
Hours of Operation:
Monday – Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 12:00 PM
Ready to Get Started?
Call us at (540) 345-7319 or email info@saundersdentallab.com to submit a new case, discuss treatment options with a technician, or schedule your first pickup. We're here to make your job easier — and your patients happier.
Interested? Get A Free Welcome Kit
Ready to experience the Saunders difference? Request your complimentary Welcome Kit and receive everything you need to get started — including a new account setup, our full product and pricing catalog, prepaid shipping materials, and a step-by-step guide for submitting your first case. It's the fastest way to see firsthand why dental professionals across the country have trusted us for nearly 80 years.